Effective Date: January 1, 2025
At Water Damage Pros Utah, we respect your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep it simple and straightforward so you know exactly what to expect.
Information We Collect
When you call us, fill out a form, or request a water damage estimate, we collect the details you give us. That includes your name, phone number, email address, property address, and a description of the water issue you're facing.
We also collect basic technical information automatically when you visit our website, such as your IP address, browser type, and the pages you view. This helps us understand how people find and use our site.
How We Use Information
We use your contact information to respond to your request, schedule an inspection, provide an estimate, and keep you updated on your project. If you ask us to, we may also send you service reminders or follow-up messages.
We use website usage data to improve our site, make sure it works properly, and see which pages are most helpful. We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to remember your preferences and understand how you interact with our pages. Cookies are small text files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as smoothly, but you can still contact us by phone.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information about your visits to our site and other sites over time.
We may also use third-party services for scheduling, customer communication, or advertising. These providers have their own privacy policies, and we encourage you to review them.
Data Sharing and Disclosure
We share your information only when necessary to run our business or comply with the law. That includes sharing with trusted service providers who help us with scheduling, communication, or analytics, and who are required to keep your data confidential.
We may also disclose information if we are required by law, subpoena, or court order, or if we believe disclosure is necessary to protect our rights, property, or safety, or the safety of others.
Data Retention
We keep your personal information only as long as needed for the purposes described in this policy, or as required by law. For example, we retain project records for a reasonable period after your service is complete to handle any follow-up questions or warranty needs.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access, and regular review of our practices.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we cannot guarantee absolute security.
Your Rights
You have the right to ask us what personal information we hold about you, to request corrections, and to request deletion in certain circumstances. You can also opt out of marketing communications at any time.
To exercise any of these rights, contact us using the information below. We will respond within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the updated policy on this page with a new effective date.
We encourage you to review this page periodically so you stay informed about how we protect your information.